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Returns Policy


You can return products purchased within 30 days from the date of purchase and if the following conditions are met:

  • the products are complete and are in an unused and undamaged condition, and
  • each item is returned in the same condition in which you received it. This means that items must be returned new, unused and complete.

Please note that this return policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation if you qualify as a consumer and have bought a product online or out of the store (distance sale) as a consumer.


In case the conditions for the returns in paragraph 1 above are satisfied, you will get a full refund of the amount that you paid for the product as stated on the invoice. Refunds will be transferred to your card used for payment or via a bank transfer to your bank account held.

Note: Your refund request will be processed instantly. However, it may take 5-7 business days for it to appear on your payment card or bank statement (“Your Account”). We may determine upon our discretion that a refund can be issued without a return. In this case we will notify you via e-mail.

If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, please contact us for further assistance.

3.Refund of shipment costs and return postage costs

We’ll refund your shipment and/or return costs for returned myPOS products in compliance with the above conditions and up to our standard delivery option cost, if:

  • you received a wrong item; or
  • you received a damaged item; or
  • you received a defective item.

4.Where to return myPOS Products

When you return myPOS products in any of the described cases above you must take into consideration the following:

  • you must always use secure Post Services if you prefer to return a product by post; and
  • you can return myPOS products to:

Novus Pay Ltd, Trust House, 5 New Augustus Street, Bradford, BD1 5LL


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Novus Pay
We provide solutions from card, mobile and countertop terminals through to virtual payments, epos systems and pay by phone. All our solutions integrate easily and seamlessly into your business - making taking card payments easy.


Novus Pay Limited is directly authorised and regulated by the Financial Conduct Authority under firm reference number 824104. Details of such authorisation can be checked on the FCA’s register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.
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