Frequently Asked Questions

How does it work?

Novus Pay will help you to start accepting cards in three easy steps!

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Quote

We will find you the best deal based on your requirements.

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Application

Upon acceptance of the quote, we will submit an application for services.

Go Live

On approval, we will set up your terminal and you can start accepting cards from your customers.

New to cards?

Technological advancements in the world of payments has allowed merchants, no matter how small, to take card payments easily. From huge multi-nationals processing thousands of transactions per minute to local sole traders completing one job per week, the ability to accept card payments is essential in making your customers’ transactions as quick and easy as possible.

When your business begins accepting cards, you will notice a huge boost in sales as you begin to give your customers the essential payments freedom and flexibility that modern consumers want.

 

In 2018 card payments overtook cash for the first time, and will now start to stretch away in terms of usage. If you haven’t already made the switch to card acceptance, now is the time!

Finding the payments industry difficult to navigate? Novus Pay will help you to find the perfect card payment solutions for your business, whether this is via a terminal, via mail or telephone or online. Speak to one of our experts today to take you through the precise payment solutions you need to take your commerce to the next level.

What is PCI DSS?

PCI DSS stands for Payment Card Industry Data Security Standard. It is an information security standard for businesses that handle card payments. This standard is mandated by card companies and administered by the Payment Card Industry Security Standards Council.

When taking card payments, you are processing highly sensitive and confidential financial and personal data; by maintaining the security standards set, merchants and their customers are protected against fraud.

Every business that accepts card payments from their customers has to comply with PCI DSS regulations, or they may be liable to a fine. Each merchant that goes live has to complete a PCI questionnaire which the acquiring bank will forward to them.

If you require any assistance in completing the questionnaire, please do not hesitate to contact our Customer Service team and we will assist you.

Most providers charge merchants a PCI DSS fee, which will be shown on your bill. If you fail to complete the questionnaire within the time frames allowed, you could face expensive penalties for non-compliance.

What merchant types do you work with?

Novus Pay provides payment for merchants across a wide variety of business sectors. Our well-stocked arsenal of payment methods allows our clients to accept payments they way that best suits them and their customers.

No matter what sector your business operates in, our team of experts will work with you to understand the nuances of your market and the best payment solutions for you to appeal to your future customers.

Several key industries that we provide payment solutions include:

 

Retail

Food & Catering

Furniture & Homeware

Health & Leisure

Construction

Mail Order

Online Retail

When your business begins accepting cards, you will notice a huge boost in sales as you begin to give your customers the essential payments freedom and flexibility that modern consumers want.

In 2018 card payments overtook cash for the first time, and will now start to stretch away in terms of usage. If you haven’t already made the switch to card acceptance, now is the time!

Finding the payments industry difficult to navigate? Novus Pay will help you to find the perfect card payment solutions for your business, whether this is via a terminal, via mail or telephone or online. Speak to one of our experts today to take you through the precise payment solutions you need to take your commerce to the next level.

Do you work with “high risk” merchants?

There are a number of industries that are labelled ‘high-risk’ within the payments landscape. If your business falls within one of these industries, you may find it difficult to find payment processors that will partner with you.

Novus Pay specialise in finding payment solutions for high-risk businesses, even when they have been rejected elsewhere. We have partnerships with a number of payment providers that do not discriminate against high-risk businesses.

Here are the high-risk industries that we provide payment solutions for:

Precious Metal Traders

Tech Support

Hosting

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Marketing

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Consulting

Online Pharmacy

Debt Recovery

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Gambling

Forex trading

Health products

Jewellery

Adult

Travel

Dating Agency

Restricted (CBD/HEMP)

Tobacco/E-cigarettes

Alcohol

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PPI

What are your contract options?

At Novus Pay we understand that each business has its own unique goals and requirements; we believe that these should form the basis of your payment solutions.

We are able to offer flexibility in terms of contract length, all in accordance with your goals. Our team of experts will work with you to select the contract length that integrates perfectly with your business plan. Novus Pay are here to facilitate business growth, not limit it.

Our options are:

Short Term Rental (1 – 89 days)
30 day rolling contract
12 months
8 months
24 months

36 months
48 months
60 months
PAYG
Fixed Fees

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